Customer Service & Order Management Executive

Hemel Hempstead, Hertfordshire | Full-time | Hybrid

£27,000k+ depending on experience

About Mogo Direct

Mogo Direct is a well-established, family-run business supplying high-quality furniture to customers across education, hospitality, offices and homes. We pride ourselves on being reliable, responsive and easy to deal with — and our customer service is at the heart of that.

The Role

This is not a typical call-centre role.

We’re looking for a proactive and organised individual to take ownership of customer enquiries, manage orders and help keep everything running smoothly behind the scenes.

You’ll be a key part of a small, friendly team — speaking directly with customers, coordinating with suppliers, and making sure issues are resolved quickly and professionally.

What You’ll Be Doing

• Managing customer enquiries via phone and email from start to resolution
• Processing and coordinating customer orders accurately
• Liaising with suppliers to track orders and resolve issues
• Handling returns, delivery queries and occasional escalations
• Working closely with colleagues to solve problems quickly
• Supporting day-to-day operations across the business

What We’re Looking For

• Previous experience in customer service, sales support or a similar role
• Strong communication skills and a confident, professional phone manner
• Highly organised with good attention to detail
• Able to prioritise tasks and stay calm under pressure
• Comfortable taking ownership and solving problems independently
• A positive, reliable team player

Why Join Us?

• Friendly, supportive and down-to-earth team
• A varied role where you can make a real impact
• Stable, growing business with a strong reputation
• No weekend work – Monday to Friday, 9am–5pm
• We offer a hybrid working pattern: 4 days per week in our Hemel Hempstead office and 1 day working from home

How to Apply

Please send your CV along with a short cover note.

In your cover note, include a brief example of a time you handled a difficult customer situation or solved a problem.

Applications without this may not be considered.