Main Purpose Business Support Officer

To provide a comprehensive, professional, proactive, customer focused business support service to the organisation, enabling services to meet their statutory and legal obligations and our Borough Plan.

Principle accountabilities Business Support Officer

• Provide comprehensive business support service as required, duties may include; mailbox management, finance processing, inputting, storing and archiving of data, meeting arrangements, caseload management and note taking.
• Maintain IT systems, including local and corporate IT systems, spreadsheets, databases to be able to produce appropriate outputs, e.g. reports.
• Update IT systems to ensure that individual records are up to date with information required for statutory returns and local datasets, ensuring the data is up to date, accurate and reliable.
• To work flexibly across the service, working on a range of activity to provide proactive support to service users.
• To manage a demanding and reactive workload in a responsive way to assist the Business Support Team Leader to meet key objectives and external regulatory requirements.
• To ensure the professional delivery of established business processes such as database management to support the organisation.
• To work with colleagues and team leaders to identify areas for improvement, ensuring the support offer remains appropriate for all service users.
• Embrace new technology to support service users, to ensure that the level of support offered is flexible and in line with Lambeth?s ways of working.
• To work methodically to prioritise work and meet deadlines.
• Use innovative and imaginative thinking to improve service delivery.
• Undertake other duties appropriate to the post that may reasonably be required from time to time.

Excellent word processing skills and able to compose Business Support Officer

correspondence on standard issues Business Support Officer

ApplicationK4Excellent levels of literacy and numeracy. ApplicationK5whilst understanding the needs, timescales and deadlines of othersApplication

Ability to deal diplomatically and confidentially with a wider range of stakeholders internally and externallyK7Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focused support service.

Ability to identify improvements to processes and systems and to share the recommendations with the wider team. K9Resilience and ability to work with sensitive and sometimes challenging information.

ApplicationK10Ability to work flexibly, balancing competing priorities and meeting deadlines.Application

Qualification Educated to A Level Standard or demonstrable relevant experience at an appropriate level.

Experience Experience of efficiently operating office systems