Mpeople Recruitment are recruiting for a Night Porter to join a reputable hotel based in Oldham.

Role: Night Porter

Location: Oldham

Salary: £27,240

Hours: must be available Tuesday – Sunday evenings and overnight

4 on – 4 off 10pm – 6am

Overview

Our client is seeking a dedicated Hotel Night Porter to join their team in Oldham. This role is vital in ensuring the smooth operation of our hotel during the night shift, providing exceptional guest services and maintaining a safe, welcoming environment. The ideal candidate will possess excellent communication skills, a friendly demeanour, and previous experience within the hospitality industry. Multilingual abilities are highly desirable to assist our diverse guest base. This position offers an opportunity to work within a dynamic team committed to delivering outstanding hospitality experiences.

Responsibilities

• Welcome and assist guests arriving during the night shift, ensuring a warm and professional first impression
• Locking up the hotel and opening the hotel
• Manage guest check-ins and check-outs efficiently while adhering to hotel procedures
• Respond promptly to guest enquiries via phone or in person, providing accurate information and assistance
• Maintain security protocols by monitoring hotel premises and reporting any suspicious activity
• Handle guest requests such as wake-up calls, room service orders, or additional amenities with courtesy and efficiency
• Ensure the cleanliness and organisation of the reception area throughout the shift
• Collaborate with housekeeping and maintenance teams to address any issues promptly
• Setting up function rooms for next day meeting and events
• Document incidents or irregularities during the night shift accurately for reporting purposes
• Answering the phone through out the shift
• Complete laundry and ironing to a high standard
• Set up meeting rooms and event spaces for the following day

Skills

• Multilingual or bilingual abilities are highly advantageous for effective communication with international guests
• Excellent phone etiquette and interpersonal skills to provide exceptional guest service
• Previous experience within a hotel or hospitality environment is preferred but not essential; training will be provided for suitable candidates
• Strong organisational skills with an eye for detail in managing guest requests and security procedures
• Ability to remain calm under pressure during busy periods or emergencies
• Friendly, approachable demeanour with a professional attitude towards guest interactions
• Knowledge of hospitality standards and procedures will be considered an asset

Requirements

• Available to work Tuesday to Sunday evenings and overnight
• DBS check
• Hospitality experience helpful but not essential
• Physically able to manage laundry and light housekeeping tasks

What We Offer

• Supportive, family-feel working environment
• Training provided
• Free parking
• Beautiful countryside workplace

Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. Mpeople wishes you all the best in your job search.