Huntswood is looking for a talented Quality Assurance Analyst with experience in financial services as we have QA contract positions for a well-known client in early May.

Start Date: early May 2026
Day Rate: £195 a day
IR35 Status: Husp Umbrella only recruitment - This is only available to individuals working via Husp Umbrella company, we can assist you with this
Location: Working from home
Working Hours: Monday to Friday, shifts between 8pm to 6pm
Duration: INital contract to the end of 2026

What you'll be doing

This role puts you at the heart of driving quality and excellence. You could be reviewing calls, correspondence and complaint files against established QA frameworks, ensuring every interaction meets regulatory, procedural and scheme requirements.

You'll spot errors, trends and root causes, providing clear, constructive feedback to frontline teams and Team Leaders.

You'll also dip into calibration sessions and thematic reviews, and if you notice anything that feels like a bigger issue or risk, you'll simply flag it so we can keep customers looked after and everything running smoothly.

What We're Looking For

• Previous QA experience in a complaint handling experience within a financial services environment.
• Experience reviewing telephony and written correspondence.
  Strong understanding of complaint handling and customer communications.
• Knowledge of FCA and FOS regulations surrounding complaints.
• Ability to document findings clearly and objectively.
• Excellent communication and interpersonal skills
• Experience working in a fast paced targeted environment
• Ability to work independently as well as being able to work as a team
• Strong attention to detail
• Ability to navigate through a number of in-house databases
• Good MS Office skills, particularly MS Word

About Huntswood: Huntswood, a ResultsCX Company, is an organisation born of the desire to make a positive difference and key to that are people in the organisation.

Huntswood offers the chance to build your experience in a professional, fast-paced environment working with major organisations, along with long-term opportunities to collaborate on future projects that will help you grow your skills and develop your career.

So, if you want to join this growing team of excellent associates and make a positive difference apply now!

'It's not just about what we do, but the way we do it. And it's our values that make us special.'

To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.