The Pre-Litigated File Handler will run and maintain their own caseload of up to 250 pre-litigated files to conclusion or the point of litigation. These will consist of a mixed caseload between NIHL (Noise Induced Hearing Loss) claims as well as HAVS (Hand Arm Vibration Syndrome) claims.

The successful candidate will undertake a variety of tasks on pre-litigated files to ensure all Client KPI’s and SLA’s are met. This role would be ideal for a candidate who is looking for experience running their own caseload. 

Key Responsibilities

• Maintain a caseload of approximately 250 files
• Completion of Tracker Strategy document
• Sending out Initial Letters and completing initial file opening procedures upon receipt of new files.
• Companies Searches and ELTO Searchs
• Director searches and letters
• Instructions to investigators
• Telephone/email chasers to claimant solicitors, insurance companies and brokers for HMRC Schedule, medical evidence, mandates and updates.
• General admin including diarising dates for Protocol expiry
• Escalation of files to Team Leader for review when key milestones triggered
• Updating database on Tracker
• Policy queries to client for insured
• Requesting documents from Insurer
• Request and review OH & Personnel records from insured
• Review medical, engineering evidence and witness evidence.
• File Closure.
• Notifying brokers and co-defendants of closure
• General admin - diary dates
• Undertake ad hoc duties to support the team as required
• To ensure compliance with the SRA Standards & Regulations
• Adhere to the Keoghs Value 

Skills, Knowledge & Expertise

The successful applicant should have the following skills:

Desirable:

• Awareness and understanding of file handing processes for disease claims.
• Technical knowledge of NIHL &/or HAVS claims.
• Basic understanding of all stages of the pre litigation process for disease claims

Essential:

• Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.
• Ability to use own initiative, self-organise and self-prioritise
• Good listening and communication skills
• Ability to self-organise and self-prioritise
• Ability to work under pressure and to target
• GCSE grade A-C in English and Math 

Job Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation