Customer Service Supervisor

Location: High Wycombe

Salary: Competitive (depending on experience)

My client, a leading medical equipment supplier and manufacturer based in High Wycombe, is experiencing continued growth and success. As a result, they are seeking a Customer Service Supervisor to support the Customer Service Manager in leading and developing a team of 12 inbound and outbound Customer Service Executives.

The Role

This is an exciting opportunity to take a hands-on leadership role within a fast-paced and expanding organisation. You will be responsible for helping to guide, motivate, and develop the customer service team to deliver outstanding service to both new and existing customers.

You will also play a key role in supporting field sales representatives, ensuring seamless communication and strong customer relationships across all touchpoints.

With the business partnered with a well-renowned manufacturer supplying over 35,000 products, there is a strong focus on cross-selling and upselling opportunities, making commercial awareness an important part of this role.

Key Responsibilities

• Support the Customer Service Manager in leading a team of 12 customer service executives
• Coach, mentor, and develop team members to achieve performance and service targets
• Ensure high levels of customer satisfaction across inbound and outbound interactions
• Overseeing the order processing, queries, and account management
• Drive cross-selling and upselling opportunities across a large and diverse product range
• Monitor KPIs, service levels, and team performance
• Handle escalated customer queries and complaints professionally and efficiently
• Contribute to process improvements within the customer service function

About You

• Previous experience in a customer service supervisory or team leader role
• Strong communication and leadership skills
• Experience working in a fast-paced, commercial environment
• Confident supporting sales teams and building customer relationships
• Proactive, organised, and results-driven
• Experience within medical, technical, or product-led industries is advantageous but not essential