The Opportunity
Location: North Tyneside
Employment Type: Permanent,Full-time
Salary: Competitive + benefits

Are you an experienced fleet professional with strong organisational skills and a passion for high-quality service delivery?
We’re supporting a growing organisation in hiring a Fleet Administration Specialist to join their team. This role is ideal for someone who thrives in a fast-paced environment and enjoys working across maintenance, compliance, data management, and customer service.

Key Responsibilities

As a Fleet Administration Specialist, you’ll play a key part in ensuring the smooth operation, maintenance, and compliance of a diverse vehicle fleet. You will support customers, suppliers, internal teams, and workshops to ensure fleet activities run efficiently and meet regulatory standards.

This is a varied and hands-on role where no two days are the same — perfect for someone who takes ownership, enjoys problem-solving, and is confident managing multiple responsibilities.

Customer Service & Communication

• Respond to customer enquiries within SLAs, escalating when needed.
• Keep customers informed about maintenance, compliance, defects, and delays.
• Represent fleet operations in meetings.
• Manage calls and shared inbox communications promptly.

Fleet Maintenance & Compliance

• Oversee maintenance events to ensure they meet asset specifications.
• Adjust maintenance schedules based on asset condition and recommendations.
• Perform regular data checks and maintain accurate system records.
• Work with suppliers to verify and challenge repair costs.

Hire, Warranty & Data Administration

• Manage hire desk activities, pricing checks, and benchmarking.
• Process insurance claims and update hire data.
• Track warranty claims and report value recovered.
• Support compliance activities, including MOT data, KPIs, and licence obligations.

General Fleet Administration

• Book vehicles with workshops and monitor progress.
• Maintain accurate month-end hire data and records.
• Review job sheets and supplier documents for completeness.
• Support asset disposals and handle DVLA/V5 documentation.
• Process invoices on time and liaise with accounts.

What we're looking for

• Knowledge of vehicle maintenance, warranty processes, or hire operations.
• Strong customer service and communication skills.
• Confident working with Microsoft Office (Word, Excel, Outlook).
• Strong numeracy and data analysis skills.
• Ability to work flexibly, prioritise effectively, and operate as part of a team.
• Understanding of health & safety principles.

Next Steps
If you are interested in this opportunity, please apply online or send your CV to