Overview

Assistant ManagerHere at Costa Coffee, we want to inspire the world to love great coffee. Were all about embracing passion, energy and teamwork as we serve memorable moments for every one of our customers. In this role, youll be the perfect partner in setting up the store for success.A bit about the roleWorking closely with the Store Manager, youll help make sure that everything about the store is efficient and effective. That means getting involved in operations, store and company culture, customer relationships, and of course, the coffee. This is going to be so much fun.

What's involved?

• Becoming a brand ambassador and helping us shine
• Leading the team to deliver an unbeatable coffee experience for every customer
• Overseeing all aspects of operations, from cash and stock management to Costa standards, policies & procedures to in-store marketing and more
• Monitoring the store KPI report and translating it into daily and weekly actions
• Managing, growing, coaching, supporting and delegating to the team all that lovely people stuff

A bit about you

A passion for coffee and people is just start of what were looking for. What else makes a great Assistant Store Manager?

• A love of the brand and excitement to be a part of it
• Top notch customer service skills
• Supervisory/management experience and a background in hospitality or retail
• Barista Maestro accredited
• Equal love of teaching and learning there are so many ways to help each other grow
• Ability to engage your team be inspiring, empowering, honest, open and always there
• Adaptable and hands-on, ready to multitask and support wherever needed in a fast-paced environment.
• Professional and polished, always presenting yourself in line with brand standards and ready for every shift.
• Reliability to step into the Store Managers very cool shoes in their absence

What we can offer

Were really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:

• £26,100 per annum
• 37.5 hour week contract
• Six monthly paid bonus scheme
• 28 days Holiday including Bank Holidays
• Great Opportunities to develop yourself and progress your career
• Whilst on Shift 50% discount on handmade drinks plus 50% on food and bottled drinks
• Peoples Pension Scheme
• Costa Employee Discount Card 25% off food & drinks in any Costa store when youre not working
• Refer a Friend Scheme
• Employee Assistance Programme
• Health & Wellbeing Programme
• Employee Recognition Scheme

And if this isnt enough, youll also enjoy some fundraising for our Costa Foundation, helping children in coffee-growing communities gain access to safe and quality education.

A bit about us

At Costa Coffee, our values are at the heart of everything we do. Built on Discipline, Passion, Warmth, Trust, and Courage, these values guide our actions and drive our success. We are proud to be the UKs No.1 coffee brand for the 16th consecutive year — a reflection of our disciplined focus on delivering consistent quality and exceptional service. When you join us, you become part of a genuine, passionate, and welcoming team committed to creating great experiences for our customers, supporting our communities, and working collaboratively with colleagues. Gladius Holdings Ltd founded in 2000, is the largest Costa Coffee franchise in the West Midlands, proudly operating 39 stores, including four Drive-Thru locations. We are also home to the 2023 Franchise Store of the Year, chosen from over 750 stores nationwide, highlighting our commitment to excellence and community. Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK at the time of application. For any reasonable adjustments and general queries please contact

*This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.