The Company
A growing UK Manufacturing, highly regulated organisation is seeking a National Customer Service Manager to lead customer service operations across multiple sites. This high-impact role will drive service consistency, team capability and operational performance during an important period of change and opportunity expansion.  The ideal location will be Midlands, due to the multi-site locations and for regular travel.

The Role

• Lead and develop customer service teams across several UK locations.
• Work remotely, with regular national travel between operational sites (company car or car allowance provided).
• Embed consistent standards, processes and KPIs. 
• Support and coach local managers. - Use data and insight to improve service quality and efficiency. -
• Act as senior escalation point for complex customer issues. 
• Champion continuous improvement and support operational change.

The Skills

• Experienced in leading multi-site customer service or operational teams.
• Strong leadership, coaching and people-development skills.
• Confident using KPIs, data and reporting.
• Collaborative, structured and effective in fast-moving environments
• Comfortable travelling nationwide and ideally based Midlands region to be able to cover the UK locations.

Benefits

• High-impact national leadership role.
• Opportunity to shape and develop a growing service model.
• Competitive salary, company car and full benefits package.
• Flexibility with remote working and meaningful site engagement.