Property Manager - Residential Lettings

Role Overview

We are seeking a proactive and customer-focused Property Manager to join a Residential Lettings team.

This is a hybrid position offering flexibility following successful completion of probation. After this period, the majority of work can be undertaken from home, with four days per month required in Head Office (Springfield, Chelmsford) or within a local branch location.

We are committed to recognising our people as our greatest asset and offer a competitive salary alongside a strong benefits package, reward schemes, and long-term career development opportunities.

Key Responsibilities

• Act as the first point of contact for maintenance-related queries from private tenants
• Respond to enquiries via telephone and email in a professional and timely manner
• Liaise with landlords, providing regular updates on maintenance progress and resolution timelines
• Instruct approved contractors, arrange access, and coordinate property visits for quotations and repairs
• Maintain accurate records of all communications, actions, and case progress within internal systems
• Oversee property compliance and statutory safety obligations
• Coordinate compliance checks including Gas Safety Certificates, EPCs, Electrical Inspections, Smoke & Carbon Monoxide Alarm compliance, and related documentation
• Liaise closely with contractors, landlords, tenants, and internal departments to ensure full regulatory compliance
• Monitor outstanding compliance items and proactively follow up to ensure timely completion
• Maintain regular communication with local lettings branches and internal property management teams

Candidate Profile

We welcome applicants from a range of backgrounds; prior property management experience is not essential, as full training will be provided.

Essential Skills & Attributes

• Strong problem-solving ability with a proactive, "can-do" approach
• Excellent written and verbal communication skills
• Professional and confident manner when dealing with clients and stakeholders
• Strong organisational skills with the ability to prioritise a busy workload
• IT proficient, including MS Office (Word, Excel, Outlook)

Desirable

• Experience in residential lettings, property management, customer service, or maintenance coordination
• Basic understanding of property compliance (training provided if not)

Training & Development

• Full initial and ongoing training provided
• Opportunity to gain professional property management accreditations
• Financial support provided for relevant courses and qualifications

Salary & Benefits

• Basic salary £26,000 - £28,000 per annum (depending on experience)
• Performance-related bonuses
• Birthday day off each year
• Enhanced holiday entitlement increases with length of service
• Long-service rewards every five years (including experiences, weekends away, or vouchers)
• Comprehensive training and career development support

Hours of Work

• Monday to Friday: 8:30am - 5:30pm
• Occasional Saturdays on a rota basis (approximately 1 in 6), working from home
• Time off in lieu provided for Saturday working

Working Pattern

• Initial probation period: Fully office-based at Head Office (Springfield, Chelmsford)
• Post-probation: Hybrid working model
  • Majority home-based
  • 4 days per month in Head Office or branch location