An exciting opportunity has arisen for a Finance Business Partner to join a forward-thinking FP&A and Business Partnering team. This is a commercially focused position designed for a finance professional who thrives on transforming data into actionable insights and enjoys influencing strategic decisions at the highest levels. In this high-impact, senior-facing role, you will work closely with leadership to shape performance, guide key decisions, and deliver tangible business value.

What you'll do:

As a Finance Business Partner based in St Albans, you will play an integral role in supporting the Customer Experience directorate by providing expert financial advice that shapes both day-to-day operations and long-term strategy. Your responsibilities will see you partnering closely with senior leaders across multiple functions-translating complex data into meaningful insights that drive performance improvement initiatives. You will be responsible for leading on all aspects of financial planning for the five-year business plan while also overseeing significant transformation programmes. Your ability to communicate clearly with executive stakeholders will be essential as you present findings that influence key decisions at board level. By identifying areas for operational improvement and providing forward-looking analysis on risks or opportunities, you will help ensure that the organisation remains agile in responding to market changes. Success in this role requires not only technical excellence but also strong interpersonal skills; your collaborative approach will foster trust among colleagues while enabling you to challenge constructively when needed. With access to flexible working arrangements and ongoing professional development resources, you'll have every opportunity to make a lasting impact while advancing your own career.

• Act as the primary financial lead and trusted advisor to the senior executive team.
• Deliver clear, insightful reporting and commentary tailored for senior stakeholders including the CFO and CEO to inform critical business decisions.
• Lead the financial planning process for the five-year business plan by collaborating with cross-functional teams to ensure alignment with organisational objectives.
• Identify opportunities to enhance financial performance and operational efficiency by proactively analysing trends and recommending improvements.
• Provide forward-looking analysis on risks, emerging trends, and potential growth opportunities to support sustainable business development.
• Challenge assumptions and influence key decisions through scenario modelling and delivering actionable commercial insight.
• Lead the month-end close process in partnership with management accountants to ensure accuracy and timeliness of financial results.

What you bring:

To excel as a Finance Business Partner in this environment, you will bring proven experience from similar roles where your analytical abilities have been matched by your capacity for building trusted relationships with senior leaders. Your background should include significant exposure to customer-centric operations-ideally within high-volume sectors-where your insights have contributed directly to enhancing service delivery or reducing costs. A recognised accounting qualification such as CIMA or ACCA or ACA is essential along with demonstrable post-qualification experience that showcases your technical expertise. Beyond technical skills, your ability to communicate complex information simply-and influence outcomes through collaboration-will set you apart. Familiarity with regulated industries would be advantageous but is not mandatory; what matters most is your readiness to engage constructively with colleagues at all levels while maintaining focus on shared goals. Your commitment to continuous learning will be supported by access to formal courses as well as informal mentoring opportunities within an inclusive culture that values every individual's contribution.

• Qualified accountant (CIMA or ACCA or ACA) with substantial post-qualification experience demonstrating technical proficiency in finance roles.
• Proven track record of partnering effectively with senior stakeholders to influence decision making at both operational and strategic levels.
• Experience working alongside customer operations teams within high-volume environments where commercial insight has led to improved customer experience and cost-to-serve reductions.
• Exceptional commercial awareness combined with advanced financial acumen enabling you to identify value creation opportunities.
• Demonstrated ability to translate complex datasets into clear narratives that drive action among non-financial audiences.
• Outstanding communication skills complemented by strong stakeholder management capabilities across diverse teams.
• Experience operating within regulated industries is highly desirable but not essential for success in this position.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates