This role requires an organised and detail-oriented Temporary Customer Service Administrator to support a busy team in the Not For Profit sector. The successful candidate will provide exceptional administrative and customer service support to ensure smooth operations in St. Helens.

Client Details

This organisation operates within the Not For Profit sector and is recognised for its commitment to community impact. As a small-sized organisation, they focus on delivering meaningful services and support to their stakeholders.

Description

• Respond to incoming customer queries via phone & email.
• Triage incoming customer complaints and pass to the relevant compliant handler.
• Responding back to customer within agreed SLA's as well as chasing internally for updates.
• Maintain accurate and up-to-date records in the company database.
• Provide administrative support to the customer service department.
• Assist in resolving customer issues promptly and professionally.
• Prepare and distribute correspondence and documentation as needed.
• Ensure compliance with organisational policies and procedures.
• Collaborate with team members to improve customer service processes.
• Support ad-hoc administrative tasks to aid the smooth running of the office.

Profile

A successful Temporary Customer Service Administrator should have:

• Proven experience in a customer service administration will be essential for this role.
• Strong written and verbal communication skills.
• Excellent problem-solving and decision-making abilities.
• Attention to detail and strong organisational skills.
• Ability to manage sensitive situations with professionalism and empathy.
• Proficiency with standard office software and customer management systems.

Job Offer

• Immediate start.
• A temporary position within a reputable not-for-profit organisation in St. Helens.
• Opportunities to enhance your skills in customer service administration.
• A supportive and collaborative work environment.