The Sales Co-ordinator will play a pivotal role in supporting the customer service department within the retail industry. This permanent position involves managing customer interactions, ensuring seamless sales operations & processing high volume customer orders.

Client Details

This opportunity is with a well-established organisation in the retail industry. As part of a medium-sized company, the role offers the chance to contribute to a team-oriented environment, focusing on delivering excellent customer service.

Description

• Managing day-to-day office administration and clerical tasks
• Liaising with wholesale and retail customers in a professional and timely manner
• Processing customer orders accurately and efficiently
• Issuing invoices and maintaining accurate order records
• Providing customer support via WhatsApp, email, and other communication channels
• Answering customer questions and resolving issues in a clear and professional manner
• Ensuring customer orders are packed, processed, and dispatched on time
• Assisting with packing and operational fulfilment as required
• Monitoring order progress and helping to troubleshoot delays or delivery issues
• Supporting stock coordination and general supply chain management
• Assisting with the movement of goods through the order fulfilment process
• Helping maintain accuracy across inventory, orders, and dispatch records
• Working closely with internal teams to ensure smooth operational flow from order receipt through to delivery

Profile

A successful Sales Co-ordinator should have:

• Experience in customer order processing or sales administration.
• Strong organisational and multitasking skills to handle various responsibilities effectively.
• Excellent communication skills, both written and verbal.
• Proficiency in using sales or customer relationship management (CRM) tools.
• An ability to work collaboratively within a team environment.
• A proactive approach to problem-solving and identifying opportunities for improvement.

Job Offer

• A competitive salary ranging from £27,000 to £30,000 per annum.
• A permanent position within a stable and established organisation.
• Opportunities to grow and develop within the retail industry.
• A supportive team environment with a focus on delivering excellent customer service.

If you are passionate about customer service and are looking for a new challenge as a Sales Co-ordinator, we encourage you to apply today!