Keoghs Retail Team is seeking to recruit a Multi-Track File Handler to deal with delegated and non-delegated high value multi-track EL/PL claims. This diverse role offers an excellent opportunity to work within Keoghs’ thriving Corporate Sector Risks Practice with a variety of high profile retail and insurance clients.  

The successful candidate will predominantly handle a litigated case load but may also handle some specialist claims from pre-litigation and provide assistance to Partners on specialist and high value claims up to a value of £1,000,000.

The successful candidate would also be a Technical Lead for at least one Retail client and be involved in internal technical client meetings.

Key Responsibilities

• Building relationships with Keoghs clients - liaising with Retailers and, where appropriate Insurers
• Manage a mixed caseload of EL/PL predominantly multi track cases consisting of claims typically valued between £25k - £150k
• Provide assistance to Partners on specialist and high value claims up to a value of £1,000,000.
• Assessing and advising on liability and quantum
• Devising strategies to resolve cases with the best possible outcome, identifying areas to investigate and evidence to collate
• Make full use of the firm’s Case Management System in progressing files from receipt to closure
• Draft pleadings to include Defences and witness evidence
• Attend court in person or by telephone, attend trials, settlement conferences etc as required
• Achieve targets in terms of chargeable hours, WIP and the collection of client MI
• Working with the wider team to ensure a seamless delivery of services to Keoghs clients
• To ensure compliance with the SRA Standards & Regulations
• Aligned to at least one Retail client being a point of contact for day to day queries for both Keoghs, Client Managers / Team Leaders, Broker and Insurer
• Lead Lawyer / Technical contact on at least one Retail client account for all technical and reputational issues
• Lead liaison on client audits for designated Retail client with support from Client Service Manager 
• Prepare for and attend Operational and Performance review meetings with the client to include focus on KPI claims and claims risk related performance, and ultimate ownership of any Claims pack used.

Participate in development and growth of the overall relationship through interaction to include :
- Face to face review meetings – operational and strategic
- Training/case surgeries/workshops 
- Socialising 

• Be an internal referral point for designated Retail client queries and provide supervisory reviews
• Be responsible for client litigation handling manuals and regularly update the Team on any changes and developments

The above is not a definitive list of possible work which may be delegated.

Skills, Knowledge and Expertise

• EL/PL multi track file handling experience
• Experience handling high value claims up to a value of £150k.
• Positive, confident and enthusiastic
• Excellent listening, verbal and written communication skills
• Ability to negotiate via telephone 
• Ability to prepare succinct and concise reports
• Excellent inter-personal and client care skills
• Excellent marketing skills
• Excellent IT skills
• High level of analytical skills
• Ability to prioritise work, keep to deadlines and work under pressure
• Ability to win the trust and confidence of others, inspire and motivate
• Ability to make decisions
• Ability to anticipate problems and identify solutions
• Ability to maintain concentration and pay attention to detail
• Driven to achieve
• Good advocacy skills 
• Prior knowledge, skills and experience
• Good IT skills

Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

We are connected
We are Dynamic
We are Innovative
We succeed together

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation