Area Tenancy Manager

Brent – Hybrid

£29.51ph

Job Purpose: 

• To directly manage a housing portfolio, delivering and coordinating all aspects of high quality, visible and accessible tenancy service, achieving targets and contributing towards high levels of tenant satisfaction.
• To manage tenancies, end to end, let to re-let, taking full ownership of the tenant’s journey and ensuring all tenants have access to financial inclusion and support, are able to meet their rental obligations and live in good quality, safe, suitable and affordable homes.
• To take initiative in complex cases, drive successful outcomes that benefit the tenant and have a commercial mindset whilst ensuring all statutory and regulatory obligations as a landlord are reflected in your daily duties.

Principal Accountabilities and Responsibilities:

• To be the face of the landlord; providing a high level of customer service, taking ownership for every aspect of tenancy management and tenant requests, ensuring that expectations are managed
• Work collaboratively and be the lead contact, keeping stakeholders informed, delivering a seamless ‘one team’ landlord service. This will include setting up and managing professionals’ meetings and action plans as needed for complex issues.
• Responsible for keeping all residents’ records and data up to date and accurate in real time, with all interaction recorded, holding other teams to account to do the same.
• To undertake a proactive approach to tenancy management by adopting mobile working with the use of appropriate IT and communication systems and adhering to health and safety and lone working requirements.

To find out more information please contact 
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency