Customer Service Coordinator – Cross Trades

Full time, permanent

We’re looking for a Customer Service Coordinator to join our Cross Trades department. This is a great opportunity to be part of a specialist team managing cargo that moves globally without touching the UK, while supporting UK-based customers.

You’ll play a key role in delivering excellent customer service, ensuring a smooth shipping experience, and contributing to the continued success of MSC.

How you will help us and what you can expect

• Act as a main point of contact for Cross Trades customers
• Communicate effectively with global MSC agencies and customers
• Prepare and issue shipping manifests accurately and in line with operational requirements
• Analyse and process shipping documentation with high accuracy
• Resolve customer queries and issues quickly and professionally
• Work within a fast-paced, dynamic environment
• Play an active part in shaping a high-quality customer experience
• Work collaboratively with internal departments
• Create, amend, and issue invoices
• Contribute to team improvements and knowledge sharing
• Support training within the team
• Work to agreed KPIs and deadlines, following company procedures

Skills and experience you’ll bring to us

• Previous office-based experience
• Strong communication skills (written and verbal)
• Excellent attention to detail and accuracy
• Ability to work under pressure while maintaining service levels
• Strong problem-solving skills with an analytical approach
• Effective time management and prioritisation skills
• Confidence working independently and as part of a team
• Good numeracy and IT skills (Microsoft Office)
• A flexible, positive ‘can-do’ attitude
• A natural ability to investigate issues and identify root causes

What we offer

• Competitive salary
• Private Health Care for everyone from day 1 (non contractual)
• Generous pension scheme
• Life Assurance – 4x salary
• 22 days + a day to take on Christmas Eve or New Year’s Eve
• Free parking
• On-site artisan restaurant
• Discounted gym membership
• Cycle to work scheme
• Flu vaccines and eye care vouchers
• Buy or sell holiday scheme
• Christmas club saving
• MSC Cruises friends and family discount
• Full induction day and training provided
• Learning and development opportunities
• Dress for the day policy/modern office environment