Repairs Administrator

Salary: Up to £24,800 per annum
Location: Manchester (Onsite – M40 5BP)
Working Hours: Monday – Friday, 9:00am – 5:30pm
Job Type: Full-time, Permanent

About the Role

We are working with a growing technology business seeking a Repairs Administrator to join their team. This is an excellent opportunity for someone who enjoys customer interaction and has an interest in consumer technology.

In this role, you will act as a key point of contact for customers, supporting them throughout the device repair journey - from initial enquiry through to completion. You will play a vital role in ensuring a smooth, efficient, and positive customer experience.

Key Responsibilities

• Act as the main point of contact for customers regarding device repairs
• Arrange and coordinate device collections and returns
• Liaise with internal teams including technical, sales, and accounts departments
• Accurately record and maintain customer and repair data
• Organise couriers and track deliveries
• Support inventory checks within the repairs function
• Assist with invoicing and reporting for key client accounts
• Provide ongoing updates and support to customers throughout the repair process

About You

• Previous experience in a customer-facing or administrative role (preferred)
• Strong communication skills with the ability to build rapport easily
• Excellent attention to detail and organisational skills
• Comfortable working in a fast-paced environment
• A genuine interest in technology (particularly smartphones, tablets, or similar devices)
• Confident using systems and maintaining accurate records

Additional Requirements

• GCSEs (or equivalent) in English and Maths
• A proactive and positive attitude with a willingness to learn
• Strong interpersonal skills - approachable, empathetic, and solution-focused