We are looking for a proactive and highly organised Operational Controller to oversee real time operational activities, including incident response, scheduling coordination, and security operations. This role requires a strong background in managing live incidents, optimising workforce schedules including fleet, and ensuring operational continuity and safety across the organisation.

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.

About the Role

Scheduling Coordination

• Develop and manage staff schedules to ensure optimal coverage across shifts and departments.
• Adjust schedules dynamically in response to operational needs or incidents.
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Security Operations

• Oversee day-to-day security operations, ensuring compliance with safety protocols.
• Liaise with mobile patrol supervisors to monitor access control, surveillance, and incident reporting.
• Conduct regular audits and risk assessments to identify vulnerabilities and recommend improvements.

Performance Monitoring & Reporting

• Track key metrics and KPIs to assess performance and identify trends.
• Prepare regular reports for senior management on operational efficiency, incident frequency, and security status.
• Support continuous improvement initiatives across operations and security.

Requirements

• Proven experience in operational control, incident management, scheduling, or security coordination.
• Strong organisational and multitasking skills with the ability to remain calm under pressure.
• Familiarity with scheduling software, incident management platforms, and security systems.
• SIA Licence required.
• CCTV Licence
• Excellent communication and decision-making abilities.