Temporary Customer Services Officer

£13.50 - £14 per hour
Office-based | Haywards Heath
Temporary assignment – up to 3 months

Reed is working with a key local client to recruit a Temporary Customer Services Officer to support a busy customer services team on an office-based assignment in Haywards Heath.

This role is ideal for someone with strong customer service experience who enjoys dealing with the public and working in a fast-paced environment.

Key responsibilities:

• Acting as the first point of contact for customers via telephone, email, and face-to-face
• Handling a wide range of enquiries and resolving issues where possible at first contact
• Providing clear information and signposting customers to the appropriate service or team
• Using computer and CRM systems to log and update customer interactions
• Delivering a professional, courteous, and customer-focused service at all times
• Supporting the wider team as required to ensure smooth day-to-day operations

Skills and experience required:

• Previous experience in a customer service or front-facing role
• Confident communication skills, both written and verbal
• Strong IT skills, with the ability to learn new systems quickly
• Calm, approachable, and professional manner
• Ability to work effectively as part of a team

If you are immediately available and looking for a short-term opportunity with a reputable organisation, we would love to hear from you.