Hire Administrator

Normanton

Monday to Friday 8.30am - 5.30pm

£28K plus bonus and excellent benefits

Our client is actively recruiting for a Hire Administrator, In this important role within the Company , you will provide high level administration support and co-ordination to the Hire Desk team.  You will strive to ensure that all administrative tasks are completed in a timely and efficient manner.  With a keen eye for detail, you will understand the need to provide a seamless service to our customers in all areas of the Company’s business activity.

Responsibilities

• Act as initial point of contact for department emails, monitoring, co-ordinating and administering the central admin email account
• Support colleagues to ensure customer issues are kept to a minimum, and where they do occur, that they are resolved quickly and with a positive outcome
• Carry out administrative tasks triggered by customer enquiries, working with care and efficiency
• Respond to all phone calls and e-mails effectively and professionally
• Ensure all customer contact is recorded on the customer’s record, and follow-up actions are completed in a timely manner
• Communicate confidently and effectively during dealings with customers
• Conduct quality checks in line with departmental procedures
• Carry out the administration duties associated with machine off-hires
• Effectively co-ordinate machine breakdown support
• Report any opportunities and threats to the Head of Hire, escalating concerns and suggestions for improvement
• Proactively seek new ways of ensuring the highest levels of customer service

Teamwork:

• Work closely with the Sales team, Cross Hire team and other members of the Hire Desk team to ensure an efficient and professional service
• Demonstrate the Company Values in everything you do

Skills Required

• Previous experience within a Customer Administration role
• Used to working within a fast paced environment
• Provide accurate Admin support to the team

If you would like any further details please forward your CV for consideration.  Mpeople, are a recruitment business acting on behalf of our clients, if you do not receive a response withing 5 days please presume you have been unsuccessful on this occasion