About a career with Elis

Are you an organised, customer-focused administrator who thrives in a busy environment?

We are looking for a proactive, organised and customer-focused Administrator to join our team at our Leicester site. Working 07:00–15:00, you will play a key role in supporting the team through excellent administration and first-class service delivery.

As an Administrator, you will provide professional, accurate and efficient administrative support across the operation. You will be a key point of contact, ensuring customer satisfaction, high-quality data processing, and smooth day-to-day workflows. 

Administrator

• Leicester
• Full-time
• Permanent

What will make you stand out?Skills & Knowledge

We’re looking for someone with:

• Solid administration experience
• Strong IT skills (Word, Excel, Outlook) – minimum Level 2
• Excellent communication and customer-service skills
• A confident, professional telephone manner
• Strong organisational skills with the ability to prioritise work independently
• Accuracy, attention to detail, and a methodical approach
• Calmness under pressure and ability to multi-task
• A collaborative, reliable and flexible approach
• Payroll experience (desirable but not essential)
  

Education & Experience

Essential:

• Minimum 2 years’ administration experience involving customer contact and telephone work
• GCSE English Language (or equivalent)
• GCSE Mathematics (or equivalent)
• Microsoft user qualification demonstrating digital literacy
  

Desirable:

• NVQ II or III in Administration

Your Mission at Elis

In this role, you will:

Customer Support & Communication

• Build strong relationships with customers and colleagues, offering first-line support.
• Accurately record customer orders via phone or email.
• Proactively manage customer queries and keep them updated.
• Notify customers courteously of any delivery shortfalls.
• Promote Connect ordering and support customers with system queries.
  

Administration & Data Handling

• Complete timely and accurate data entry, including payroll data and customer charges.
• Provide HR administration support for Managers (new starters, leavers, absence, maternity, etc.).
• Professionally escalate any issues requiring management involvement.
• Carry out reception duties as needed.
• Maintain strict confidentiality and follow company policies and procedures.
• Support with general office administration as required.

What's on offer?

• 29 Days Holiday
• Employee Assistance Programme
• On-site Parking

Why Join Us?

You’ll be part of a supportive, dedicated team where your contribution directly supports operational excellence and service quality across the business. If you’re proactive, organised, and confident in dealing with people, this role offers a great opportunity to develop within a key support function.