Customer Service Co-ordinator – Evesham

Salary: £27,000 – £29,000 DOE
Job Type: Full-time | On-site

Are you seeking a new opportunity with a well-established local manufacturer known for its strong company values, excellent benefits, and genuine commitment to employee development?

Due to continued growth, our client is looking to expand their Customer Service team with the addition of a Customer Service Co-ordinator.

Key Responsibilities

• Build and maintain strong relationships with customers by identifying and delivering the most appropriate solutions to meet their needs.
• Prepare and process customer quotations, ensuring all email enquiries are responded to within a 48-hour timeframe.
• Accurately and efficiently process customer orders received via email.
• Proactively communicate with customers regarding any delays or issues affecting order delivery.
• Support customers when order errors occur, including raising NCRs for the return of incorrect or faulty goods.

Key Objectives

• Ensure the Customer Service department consistently meets company KPIs.
• Complete all quotation enquiries within 48 hours.
• Develop and sustain positive relationships with both new and existing customers.
• Maintain a high level of accuracy across all order processing activities.

Benefits

• 25 days annual leave plus bank holidays
• Early finish on Fridays (3:30pm)
• Quarterly bonus scheme
• Sick pay and life insurance
• Free on-site parking