Rare and exciting opportunity to join our client based in Minchinhampton, Stroud who believe in a collaborative culture and a rewarding work environment, where people can be themselves and feel supported to reach their full potential!

Our client is a leading sustainable premium well-known brand, and they are expanding their team and seeking versatile individuals who are keen to excel and be a part of the success story. Career progression with support and full training provided.

Responsibilities:

- Handle incoming emails, webchats and calls, providing accurate information and resolving queries efficiently

- Assist in dispatching customer orders using couriers and ecommerce platforms

- Manage online chat function and handle customer inquiries via email and telephone

- Learn and maintain in-depth knowledge of the product offering

- Advise customers on product options

- Provide excellent customer service and ensure high levels of satisfaction

- Assist in other areas of the business during off-peak periods

Candidate Attributes:

- Strong communication and interpersonal skills

- Basic computer skills for order processing

- Ability to multitask, prioritise, and manage time effectively

Salary – £25k + generous yearly profit bonus

- Increased annual leave with length of service

- Learning and development opportunities

- Company social events

- Nest Pension contributions

- Free on-site parking

- Employee product discount

- Career progression with support and training