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Admissions and Support Officer

Sandwell College

Join our dedicated Admissions Team as an Admissions Support Officer and help us deliver a smooth and welcoming admissions experience for every applicant. This is a permanent full-time, with the opportunity to make a real impact.


Key Responsibilities
  • Provide excellent customer service to potential learners, staff and visitors.
  • Process applications efficiently and accurately, ensuring data is entered and maintained to a high standard.
  • Liaise with curriculum teams to organise interviews and support applicants throughout their journey.
  • Support key College events including open days, interviews and enrolment.
  • Assist with general administrative tasks including post handling, reception duties, and switchboard cover.
  • Handle financial transactions in line with College procedures.
  • Maintain confidentiality and comply with all College policies, including Health and Safety and Data Protection.

Skills, Knowledge and Expertise

We’re seeking applicants who have:

  • Strong communication and interpersonal skills, with the ability to provide excellent customer service.
  • Previous experience in an administrative or reception-based role (preferably in education or customer service).
  • Good IT skills, including proficiency in Microsoft Office applications.
  • The ability to work well as part of a busy team and manage multiple priorities effectively.
  • A positive attitude, flexibility, and attention to detail.

Benefits

? Top-Tier Salaries – We offer sector-leading pay with some of the most competitive salaries around

?? Unbeatable Time Off – Enjoy 35-50 days of annual leave, plus 8 bank holidays AND extra time off at Christmas – because work-life balance is essential

?? Fast-Track Your Career – Take advantage of dedicated development days, career pathways, and talent schemes designed to help you grow and succeed

?? Cycle to Work Scheme – A healthier, greener, and more cost-effective way to commute

????? Exclusive Discounts on Onsite Services – Save on Bliss Hair & Beauty Salon, dog grooming, car health checks, and more

?? Fitness Perks – Enjoy our college gym facilities or discounted rates at local gyms to keep you feeling your best

?? Generous Pension Contributions – We invest in your future with 23.68% employer contribution for teaching roles and 21.5% for non-teaching roles

?? Retail & Travel Discounts – Unlock exclusive savings on high street brands, local transport, cross-country travel. UNIDAYS, Student Beans and Blue Light Discount

?? Free Will Writing – We’ve got your back with professional support for your future planning

?? Free Flu Vaccine – Stay healthy and protected at no cost to you

?? Wellbeing Support – Access confidential counselling services and wellness platforms to support your mental and emotional health

?? We Celebrate You! – We recognise and appreciate your hard work with awards, recognition events, and celebration days throughout the year.