Job Description: German Speaking Customer Service Representative
Employment Type: Full-Time
Department: Sales Support / Customer Service
Location: SW London 

Are you a fluent German speaker who thrives in a fast-paced, customer-focused environment?

My client is looking for a confident and proactive Senior Customer Service Representative to manage complex customer accounts, resolve queries, and ensure a seamless order journey from start to finish.

Key Responsibilities

What you’ll do

• Manage key customer accounts and deliver exceptional service
• Handle queries and resolve issues via phone and email
• Process and track orders end-to-end
• Work cross-functionally with sales, operations, and logistics
• Identify improvements and enhance the customer experience

Qualifications & Experience

• Fluent German (essential) – confident in professional, business-level communication
• 3–5 years’ experience in customer service or sales support
• Strong problem-solving and organisational skills
• Ability to manage multiple priorities with accuracy and pace
• A proactive, solutions-focused mindset

Why apply?

• Join a fast-moving, collaborative team
• Work with complex, high-value accounts
• Opportunity to make real impact on customer experience

If you are interested and would like to find out more, please call Lauren on .