Are you a Customer Service Advisor looking for a new opportunity? Movianto Haydock is hiring!

This is a 12 month fixed term contract (April 2026 - April 2027). You will be working Monday to Friday (37.5 hours per week) and will be paid £26,265.00 per annum.

Benefits

• No weekend or bank holiday working
• Discounted gym memberships
• 33 days annual leave (including bank holidays)
• Holiday Purchase scheme
• Flexible pay through Wagestream
• Life Assurance
• Up to 4% Employer Pension Contribution
• Access to Simply Health
• 24/7 GP, physiotherapy and counselling through our EAP service
• Cycle to Work scheme
• Access to MyRewards, a benefits platform

Who we are

Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.

Purpose of the role

You will be responsible for proactively resolving Customer Services queries from a select portfolio of Key Accounts. You will receive queries via telephone and email which must be logged, investigated and resolved as quickly and efficiently as possible.

How you'll make an impact as a Customer Service Advisor at Movianto:

• Be the initial point of contact for Customer Service queries received by telephone and email, record information accurately on Salesforce CRM.
• Support the Internal Key Account Manager, providing information when required.
• Monitor Critical Consignment deliveries and contribute to process improvements while adhering to quality standards
• Maintain administration, filing & Client specific KPI's.

What it will take to thrive as a Customer Service Advisor at Movianto:

• Previous Customer Service experience ideally in a B2B Customer Service team
• Able to conduct investigations to identify root cause analysis of any service failures
• Good communication skills both verbally and in writing
• Competent in the use of Microsoft packages with strong typing skills
• Excellent organisational skills with the ability to prioritise workload
• Working knowledge of Movianto UK SOP's