Join Rubax Lifts Limited, one of the UK’s largest independent lift companies, proudly providing expert lift engineering services and tailored solutions nationwide since 1980. With strategically located offices and a team of highly skilled engineers available 24/7, 365 days a year, we’re dedicated to delivering exceptional service and building lasting relationships with our customers. At Rubax, we value customer engagement and strive to fully understand and meet individual requirements by offering high-quality, cost-effective solutions. Committed to continuous improvement, we invest in our people, processes, and technology to ensure the highest standards of customer satisfaction. Be part of a company that supports innovation, prioritises quality, and puts its customers at the heart of everything we do.

The successful candidate will provide administrative duties as part of the Service Department Team including answering the phone, typing correspondence, invoicing, sending & processing emails and updating in-house systems as well as customer portals. Work closely with field engineers and plan work and technical diary. Liaise with people across all areas within the business both internally and externally.

Duties:

• Maintenance of files, assisting with worksheets, schedules, and other service-related documents
• Preparing and sending reports to the customer
• Keeping the in-house system up to date
• Updating customer service portals to ensure we adhere to KPIs & SLAs
• Demonstrating customer service, taking calls & emails, dealing with enquiries & taking detailed messages
• Preparing and sending accurate sales invoices
• Communicating professionally with all people and departments both externally and internally
• Logging & processing callouts and checking with engineers to ensure completion
• Process regional engineer timesheets and plan engineer work and route coordination
• Plan engineer diaries ensuring completion of maintenance and reactive jobs productively and efficiently and ensuring all jobs are covered
• Be able to prioritise workload and identify priority works

Requirements:

• Previous experience in a similar role is desirable and a flexible approach to work
• Highly organised, proactive with the ability to work as a Team as well as on own initiative
• Good planning and time management skills
• Able to resolve conflicting demands to ensure good customer service
• IT literate with good knowledge of MS Office
• Able to prioritise own workload effectively
• Working with minimal supervision and utilising initiative
• Commitment to deliver business support accurately, under pressure and to tight timescales
• Reliable, organised, and diligent, with an excellent telephone manner

At Rubax we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.