We are working with a well-respected client to recruit a temporary, experienced senior operations leader to head up a Sales Support function within a regulated, customer-focused financial services environment. This role is responsible for leading a high-performing team, driving operational efficiency, and ensuring exceptional service delivery across all sales support activities.

You will oversee process improvement, compliance, stakeholder relationships, and performance management, ensuring smooth and effective end-to-end operations.

Key Responsibilities

• Lead and develop the Sales Support function, driving high performance, engagement, and accountability
• Oversee day-to-day operations, ensuring efficient delivery of sales support and strong customer service standards
• Identify and implement process improvements to increase efficiency, reduce rework, and enhance service quality
• Monitor, analyse, and report on key performance indicators and operational outcomes to senior leadership
• Ensure compliance with regulatory requirements, internal policies, and risk frameworks
• Manage relationships with external finance partners to support smooth deal progression and issue resolution
• Act as escalation point for complex queries, complaints, and operational issues, ensuring timely resolution
• Drive continuous improvement initiatives, including automation and streamlining of processes
• Oversee policy and procedure development, ensuring alignment with legislation and business requirements
• Ensure robust quality assurance and risk controls are in place to minimise errors and operational risk
• Provide accurate management information and performance reporting to senior stakeholders
• Support recruitment, training, and ongoing development of team members
• Conduct regular performance reviews, coaching, and manage underperformance where required
• Contribute to cross-functional projects and wider business improvement initiatives
• Promote a culture of compliance, accountability, continuous improvement, and high-quality service delivery

Key Competencies

• Leadership & team development
• Operational planning & organisation
• Analytical thinking & problem solving
• Commercial awareness
• Decision making & accountability
• Adaptability & resilience
• Customer service excellence

Benefits:

• Team events, free drinks on a Friday, Tea, coffee and juice supplied
• 24 days holiday +bank holiday
• Vibrant, modern working environment

This is an excellent opportunity for a motivated leader who enjoys improving processes, developing teams, and delivering high-quality operational outcomes within a regulated environment.