Division: Estates and Facilities Directorate, Cleaning Department

Location: UEA Sportspark, Norwich

Job Title: Cleaning Team Leader

Reporting to: Cleaning Coordinator

Grade: Grade 4

Hours 3.30am - 9.30am Monday - Friday

Pay £13.40

Job Purpose

Provide line management, direction, and support to cleaning staff to ensure University facilities are clean, well-presented, and ready for use by students, staff, and visitors, while ensuring adherence to University policies and procedures.

Key Responsibilities

- Work with colleagues from across the University to ensure high standards of customer care, enhance the reputation of UEA, and meet service targets.

- Lead on developing, implementing, and maintaining cleaning schedules and ensuring consistent operational delivery to agreed standards.

- Establish and influence good practice by conducting team briefings, training, and inductions and modelling professional conduct.

- Introduce and oversee new staff, including delivery of basic health and safety guidance and operational induction.

- Monitor and report on quality through inspections, checklists, and inventories, and ensure compliance with health, safety, and environmental practices.

- Take responsibility for absence management, staff performance, and documentation of staff records in line with university policies.

- Produce and maintain tools, materials, and checklists to support operational effectiveness and compliance.

- Advise on cleaning material and equipment needs and ensure timely reordering via the Cleaning Coordinator.

- Develop staff through regular feedback, support with performance management, and ensuring alignment with sustainability and recycling objectives.

General

• There will be a requirement for all members of the team to be flexible in undertaking additional or alternative duties commensurate with the grade.

• Contribute to the continuous development and implementation of the Estates and Facilities Directorate Cleaning Department

• Positively support and promote the University’s Values in all aspects of work.

• Abide by all University Regulations and Policies relevant to the role.

• The postholder is always bound to observe the strict rules of confidentiality applicable to work in the Estates and Facilities Directorate Cleaning Department

Education & Training

• Sound literacy and numeracy skills
• Relevant supervisory qualification

Skills, Knowledge & Experience

• Previous employment in a cleaning, housekeeping or facilities post or experience of these activities in a relevant environment.
• Supervisory experience and ability to support a team.
• Able to maintain computer-based records.
• Management and knowledge of health and safety procedures
• Strong verbal and written communication skills
• Ability to follow security and confidentiality processes within buildings
• Management of stock control

Values and Behaviours

• Demonstrate the UEA Values & behaviours and work with colleagues to embed them within the team.
• Willingness to change and develop work practices.
• Proactive and self-motivated and willing to take ownership of tasks without close supervision.
• Committed to high standards of customer service and effective communication.
• Able to maintain confidentiality.
• Comfortable carrying out physical tasks including manual handling and walking up stairs.
• Reliable and punctual???????

Please Submit your CV or give a call regarding the role on .