Sales Administrator - Part Time

Location: Stevenage Contract: Permanent Hours: Part-time, 30 hours per week - Monday to Friday (8:30am - 3:00pm or 9:00am - 3:30pm) Salary: £12.80 per hour

Are you an organised, customer-focused administrator looking for a part-time role with consistent hours across a five-day week? This is a great opportunity to join a friendly, close-knit team where no two days are quite the same.

The Role

As a Sales Administrator, you will be the backbone of a busy sales operation, ensuring orders are processed smoothly and customers receive a first-class experience from start to finish. You will be handling a varied mix of tasks including order processing, supplier liaison, customer queries and administration, so the ability to prioritise and stay organised is key.

Key Responsibilities

• Processing online orders through the internal system, including sourcing products to meet customer requirements
• Handling inbound telephone enquiries, queries and complaints in a professional and timely manner
• Gathering additional information from customers relating to orders, payments and product specifications
• Contacting suppliers to place and manage orders
• Processing customer refunds accurately and efficiently
• Providing general administrative support as required

What We're Looking For

• Previous experience in a busy administrative or sales support role
• Confident communicator, both over the phone and in writing
• Comfortable managing your own workload and working with a degree of autonomy
• A flexible and proactive approach - happy to turn your hand to tasks as they arise
• Proficient in Microsoft Word and Excel
• Experience in a customer-facing or order-processing environment is an advantage

This role sits within a small, supportive team and would suit someone who enjoys variety, takes pride in their work and is looking for stable, regular part-time hours across the full working week. Full training will be provided.

This vacancy is being advertised by SRM Recruitment. To have a confidential conversation about this opportunity or your next career move, please contact Senior Consultant Lizzie Burgess at SRM Recruitment. Our Welwyn Garden City team specialises in placing permanent, temporary and contract professionals across Accountancy & Finance, Human Resources, Marketing & Creative, Office Support, and Procurement & Supply Chain.