Epicor Support Analyst

Haslingdon, hybrid(remote considered) | Competitive Salary + Benefits | Full Time, Permanent

MRD Recruitment is delighted to be working on behalf of a leading manufacturing business to recruit an Epicor Support Analyst.

This is an excellent opportunity for someone with strong Epicor ERP support experience to join a growing business where you'll play a key role supporting users, improving reporting capability, and driving continuous improvement across the ERP system.

You'll act as the first point of contact for Epicor-related queries across the business while also supporting reporting, data integrity, and process optimisation.

Key Responsibilities

• Provide first-line support for Epicor ERP users across production, planning, procurement, warehouse, quality, finance, and customer service teams
• Troubleshoot and resolve Epicor-related issues, escalating where required
• Create and maintain reports, dashboards, BAQs, SSRS reports, and data extracts
• Support continuous improvement initiatives across operational and manufacturing processes
• Assist with Epicor master data management and data governance
• Support testing, user acceptance activities, and system updates
• Produce and maintain user guides, SOPs, and support documentation
• Work closely with stakeholders to understand reporting and process requirements

Skills & Experience Required

• Previous experience supporting Epicor ERP / Epicor Kinetic within a manufacturing or distribution environment
• Experience with Epicor reporting tools including BAQs, Dashboards, SSRS or Report Builder
• Strong troubleshooting and problem-solving skills
• Confident communicating with users across multiple departments
• Good Excel and reporting/data analysis capability
• Strong documentation and organisational skills

Desirable Experience

• Understanding of manufacturing processes including planning, inventory, purchasing, and shop floor reporting
• Experience with EDD/EDA reporting tools
• Familiarity with ticketing systems and SLA-driven support environments

What's on Offer

• Opportunity to join a well-established and growing manufacturing business
• Varied and business-critical role with real visibility across the organisation
• Supportive team environment
• Ongoing training and development opportunities
• Competitive salary and benefits package