Customer Support Team Lead

Competitive + Bonus

Remote, UK

Permanent full time

At IRIS, our customers are at the heart of everything we do. We’re now looking for a Customer Support Team Leader to help lead our IRIS Financials Customer Support team and ensure we continue to deliver outstanding service.

This is a hands on leadership role, combining people management with technical customer support. You’ll lead, motivate and develop a team of analysts while also playing a key role in resolving escalated and complex customer issues.

What you’ll be doing

• Leading and supporting a high-performing customer support team
• Managing performance, quality standards and customer satisfaction metrics
• Handling escalated queries, complaints and major incidents
• Working closely with Product, Development and Customer Success teams
• Supporting recruitment, onboarding and ongoing development
• Championing best-in-class customer experience across IRIS Financials

What you’ll bring

• Proven experience in a customer-facing software or IT support environment
• People leadership or team lead experience
• Strong communication and stakeholder management skills
• Ability to balance leadership responsibilities with hands-on problem solving
• A passion for delivering excellent customer experiences

If you’re looking for a role where you can lead from the front and make a real impact, we’d love to hear from you.

Please note:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.