General Manager

Manage a high profile, fast growing, commercially focussed not-for-profit organisation.

About Us

The National Parking Platform (NPP) is a not-for-profit, open platform that connects multiple parking service providers to thousands of parking locations nationwide.

Instead of requiring drivers to download multiple apps, the NPP integrates those apps so that drivers can use the app they trust at any location, making parking simple, seamless, and consistent everywhere. The NPP enables a better customer experience while delivering efficiency and value for local authorities and service providers alike.

Created by the Department for Transport and now run independently, the NPP is governed by local authorities, service providers, and the British Parking Association.

As we embark on the next phase of our development, and scale rapidly to achieve true nationwide coverage, we are seeking a commercially minded General Manager to drive performance, efficiency, and achieve operational maturity across the organisation.

Role Overview

The General Manager is a senior leadership role responsible for supporting NPP’s growth, reputation, and long-term sustainability.

This role connects strategy with execution ensuring the organisation operates efficiently, delivers value for money, manages risk effectively, and maintains strong governance as activity, partnerships, and revenues scale. The successful candidate will bring a commercial mindset within a not-for-profit context, balancing public value with operational discipline.

Key Responsibilities

Operational Leadership & Delivery

• Ensure operational policies and procedures support NPP’s strategic objectives and growth trajectory, underpinning efficient delivery and organisational credibility.
• Promote a culture of accountability, professionalism, and proactive risk management.
• Lead business planning, operational reporting, risk management, and internal controls.

Governance, Planning & Reporting

• Provide high-quality management information, insight, and recommendations to the Executive Director and the NPP Board.
• Support commercial decision-making by the NPP Board, providing insight into cost drivers, operational impact, and performance outcomes.
• Ensure effective handling of complaints, escalations, and issues in line with governance and contractual expectations.

Commercial Contract & Supplier Management

• Lead the management of third-party contractors and suppliers, ensuring performance, value for money, quality, and compliance.
• Monitor operational KPIs, driving performance management and continuous improvement
• Develop strong commercial relationships with partners, focusing on service delivery, continuous improvement, and mutual value.

Compliance, Risk & Assurance

• Ensure compliance with all legal, regulatory, data protection, health and safety, and sector-specific requirements.
• Strengthen governance, assurance, and control frameworks to support growth and protect organisational reputation.

Financial & Resource Management

• Work closely with the third-party contractors to ensure resources are deployed efficiently, budgets are controlled, and financial risks are managed.
• Monitor financial and operational performance measures, identify opportunities to improve efficiency and value for money.
• Support sustainable growth by aligning people, processes, and suppliers to organisational priorities.

Person Specification

Essential

• Proven senior management experience within a complex or scaling organisation.
• Strong financial and commercial acumen, with experience managing budgets, suppliers and contracts.
• Demonstrated ability to use performance data and insight to drive improvement and support decision-making.
• Commercial, outcomes-focused mindset combined with an understanding of public or not-for-profit accountability.
• Excellent operational and project management capability.
• Strong influencing and communication skills, including the ability to challenge constructively.
• Highly organised, detail-oriented, and comfortable operating at both strategic and operational levels. Strong stakeholder and partnership-building skills.
• Leads by example, aligning behaviour and decisions with NPP’s values and purpose.

Desirable

• Experience within parking, transport, mobility, infrastructure, or digital platform environments.
• Experience operating within regulated, public-sector, or quasi-public-sector contexts.

Terms and Conditions

• Role: General Manager (Full Time)
• Location: Home-based, with occasional UK travel.
• Hours: 40 hours per week
• Salary: £50,000–£55,000 per annum (dependent on experience)
• Contract: Permanent

Benefits

• Staff pension scheme 7%
• Holiday entitlement, 23 working days per year plus paid Bank Holidays or the pro rata equivalent if you work part time
• Enhanced holiday for each full year of employment up to 28 days (pro-rata for part time workers) Company sick pay (on successful completion of probation)
• Flexitime (on successful completion of probation)
• Payment of one professional membership (on successful completion of probation)
• Life insurance (1XSalary)