Content Designer

£400 a day (Inside IR35)

Remote (1-2 days a month in Manchester)

6 Months

Currently seeking a Content Designer to support the delivery of effective, user-centred guidance and training materials. Working closely with the Human-Centred Design (HCD) Consultant and the Academic Lead, this role will help ensure that Microsoft 365 Copilot enablement is clearly communicated and aligned to the practical needs of Teaching and Learning. The Content Designer will focus on developing accessible, engaging and reusable content that supports academic, students and professional services colleagues in understanding and applying Copilot tools in real educational contexts.

Key Responsibilities

• Design, write and maintain clear, user-centred content to support the M365 Copilot Programme that creates a unified, coherent and navigable user experience.
• Develop training materials (e.g. guides, learning pathways, walkthroughs and scenarios) that are directly applicable to Teaching and Learning use cases.
• Collaborate with the HCD Consultant to translate user research insights into effective content and learning experiences.
• Work with the Academic Lead to ensure content reflects academic practice, pedagogical priorities and institutional standards.
• Adapt content for different formats and channels, including self-service resources, presentations, workshops and digital platforms.
• Apply inclusive design and accessibility principles to all content produced.
• Iterate content based on feedback, analytics and evolving user needs.

Skills and Experience

• Proven experience as a Content Designer, Content Strategist, Technical Writer or similar role.
• Strong understanding of user-centred and human-centred design principles.
• Experience creating digital learning or training content, ideally within an educational or public-sector environment.
• Ability to translate complex technical concepts into clear, concise and practical guidance.
• Excellent written communication skills, with strong attention to structure, tone and readability.
• Experience working collaboratively within multidisciplinary teams.
• Knowledge of accessibility standards (e.g. WCAG) and inclusive content design.
• Understand different prototyping techniques, from paper sketches to coded prototypes, and be able to build at least basic prototypes to demonstrate the content they produce.
• Familiarity with Microsoft 365 tools and/or AI-enabled productivity tools.
• Understanding of teaching and learning practices within higher education.
• Able to run user testing sessions to gather feedback on the content and prototypes.

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