My client is seeking a part time 3 day a week Credit Controller for a 6 month FTC to manage day-to-day credit control activities within our legal services business. This role is crucial for ensuring the timely collection of outstanding client fees and maintaining healthy cash flow.

Day-to-Day Responsibilities:

• Credit Control Activities:

  • Manage an allocated portfolio of client accounts to ensure timely payment collection.
  • Monitor aged debt reports daily and prioritise collection activities.
  • Chase outstanding invoices through calls, emails, and written correspondence.
  • Maintain regular contact with clients to ensure payments are received as per agreed terms.
  • Process and allocate incoming payments accurately and promptly.
  • Set up and maintain payment plans where appropriate.
  • Update client records and maintain detailed communication logs within the practice management system.

• Query Resolution and Client Communication:

  • Respond promptly to client queries regarding invoices and statements.
  • Liaise with fee earners and billing teams to resolve disputes or discrepancies.
  • Investigate and address client concerns regarding billing matters professionally.
  • Provide copies of invoices, statements, and other documentation as requested by clients.
  • Handle complaints sensitively and escalate complex issues to the Senior Credit Controller.

• Reporting and Administration:

  • Prepare regular reports on collection activity and portfolio performance.
  • Maintain accurate and up-to-date records within the practice management system.
  • Assist with month-end procedures including debt provisioning and reporting requirements.
  • Ensure all credit control activities are documented appropriately for audit purposes.

• Collaboration with Revenue Controller:

  • Work closely with the Revenue Controller to align billing and collection activities.
  • Provide feedback on billing issues that impact collection.
  • Collaborate on strategies to reduce lock-up and improve working capital.
  • Participate in revenue cycle meetings and planning discussions.

• Compliance and Process Adherence:

  • Follow firm credit control procedures and policies consistently.
  • Ensure compliance with data protection regulations when handling client information.
  • Adhere to the firm's credit terms and escalation procedures.
  • Identify and report any potential bad debt risks.

Required Skills & Qualifications:

• Previous credit control experience, ideally in a professional service or B2B environment..
• Strong understanding of credit control principles and debt-recovery procedures.
• Ability to learn and navigate practice management systems and CRM tools.
• Excellent communication skills, both written and verbal.
• Professional, courteous, and able to maintain firm collection standards while building rapport.

Personal Attributes:

• Diplomatic and patient, especially in sensitive or challenging conversations.
• Highly organised, methodical, and able to prioritise effectively.
• Detail-focused, accurate, and reliable.
• Resilient, calm under pressure, and persistent in achieving collection targets.
• Proactive, self-motivated, and able to work independently.
• Commercially aware, understanding the importance of cash flow and client service balance
• The role is only one day in the office, and they are flexible the days you work. 

9-5.30pm

Great benefits