Property Inspections Clerk - Residential Lettings - Upminster

Role Overview

We are seeking a detail-oriented and proactive Property Inspections Clerk to join a busy Residential Lettings team based in Upminster.

This is a field-based role, with the majority of the working day spent visiting residential properties to carry out inspections, assess condition, and produce detailed reports for landlords and internal teams.

The role plays a key part in ensuring properties are maintained to a high standard throughout the tenancy lifecycle, supporting both landlords and tenants to resolve issues efficiently and fairly.

Key Responsibilities

• Conduct pre-tenancy inspections and compile detailed condition reports using bespoke software on a tablet device
• Carry out mid-tenancy inspections to assess property condition and produce structured reports for landlords
• Identify and document maintenance or property condition issues and liaise with internal Property Managers where required
• Discuss maintenance concerns directly with tenants during visits and agree appropriate improvement actions where necessary
• Conduct end-of-tenancy (check-out) inspections and produce comprehensive condition reports
• Assess and document property condition against fair wear and tear guidelines
• Mediate between landlords and tenants regarding deposit-related disputes
• Support negotiation of fair settlement amounts relating to property condition issues
• Prepare and submit case documentation to independent adjudicators where agreement cannot be reached
• Ensure all reports, evidence, and communications are accurately recorded and submitted within deadlines

Candidate Profile

We are looking for a confident, organised, and detail-focused individual who is comfortable working independently in a field-based role.

Essential Skills & Attributes

• Strong attention to detail and accuracy when inspecting and reporting on property condition
• Excellent organisational skills with the ability to manage a busy and varied diary
• Ability to prioritise workloads and meet strict deadlines
• Strong communication skills (face-to-face, written, and verbal)
• Professional and confident approach when dealing with tenants and landlords
• IT proficient, including Microsoft Office and mobile/tablet-based systems

Desirable

• Previous experience in residential lettings or property inspections
• Experience in a customer-facing or dispute-resolution environment

Requirements

• Full UK driving licence
• Access to own vehicle (field-based role with daily travel required)

Salary & Benefits

• £28,000 - £30,000 per annum (depending on experience)
• Realistic OTE £30,000 - £32,000 including bonuses and profit share
• Birthday day off each year
• Enhanced holiday entitlement increasing with length of service
• Long-service rewards (including experiences, breaks, or vouchers every five years)
• Company bonus and year-end profit share scheme

Training & Development

• Full initial and ongoing training provided
• Continuous professional development throughout the role
• Fully funded training and professional accreditation opportunities provided by the employer

Hours of Work

• Monday to Friday: 9:00am - 5:00pm
• No weekend working

Working Pattern

• Field-based role covering residential properties in and around Upminster, with administrative tasks completed using mobile/tablet systems