Salary: £30,000 - £34,000 + Bonus + Benefits Hybrid Working: 1 day working from home
Overview A fantastic opportunity to join a growing and dynamic property management team within a major UK-backed organisation. As a Property Management Associate, you'll play a key role in ensuring the smooth running of residential portfolios, supporting Property Managers and delivering an excellent experience for residents.
Key Responsibilities
Customer & Tenant Support
Manage inbound and outbound calls and emails, ensuring a high level of customer service
Redirect enquiries to the appropriate teams efficiently
Coordinate and manage resident appointments within agreed timescales
Property Management & Compliance Administration
Maintain accurate property and tenant records through data entry
Coordinate inspections, maintenance requests, and repairs
Prepare reports, draft correspondence, and organise documentation
Ensure compliance documentation is accurate and up to date (EICR, Gas Safety, EPC, Right to Rent)
Log, track, and close repairs where required
Store and archive documents securely
Repairs, Maintenance & Supplier Coordination
Liaise with contractors and suppliers to arrange works and confirm access
Monitor appointment completion and escalate issues where necessary
Support Property Managers in tracking repair progress
Handover & Onboarding Support
Assist with onboarding new properties onto internal systems (SLM, Qube, FixFlo)
Support property handovers and mobilisation processes
Billing, Payments & Administration
Assist with supplier invoices, payments, and bill management (utilities, council tax, voids)
Support rent account checks and arrears processes
Internal Collaboration
Work closely with Property Management, Lettings, Customer Operations, Portfolio, and Finance teams
Build strong internal relationships across the wider business
Skills & Experience Must Have
2+ years' experience in residential property management
Strong organisational and multitasking ability
Excellent written and verbal communication skills
Comfortable handling high volumes of calls and emails
High attention to detail and accuracy
Proactive and able to meet deadlines
Nice to Have
Experience within property management or lettings
Familiarity with SLM, FixFlo, or Qube
Understanding of housing and landlord compliance
What We're Looking For
A proactive, solutions-focused individual who thrives in a fast-paced environment
A team player with a strong customer-first mindset
Someone committed to delivering high-quality service and continuous improvement
Benefits
Pension contribution up to 15%
Annual performance-related bonus
Share schemes (including free shares)
Flexible benefits (including retail discounts)
24 days holiday + bank holidays
Wellbeing initiatives and enhanced parental leave
About the Company A forward-thinking organisation focused on building inclusive, modern communities and delivering high-quality residential experiences. Committed to diversity, inclusion, and employee well-being, with a strong emphasis on supporting colleagues to perform at their best.