Are you a customer service executive with hands-on experience managing orders from receipt through to delivery? Do you thrive in a fast-paced environment where great communication and attention to detail are everything? Do you have experience working manufacturing or distribution? If so, this could be an excellent next step.

The Role - Customer Services Executive

As Customer Services Executive you will act as the primary point of contact for your customers, taking full ownership of their orders and ensuring a seamless experience throughout. Key responsibilities include:

• Receive, process and manage UK and international customer orders end-to-end
• Track orders from receipt through to delivery, providing proactive updates at every stage
• Act as the main customer contact - managing queries, complaints and requests through to resolution
• Coordinate shipments and arrange collections, liaising with hauliers and customers to ensure smooth delivery
• Liaise with Manufacturing Planning to align customer orders with production schedules
• Prepare and process all UK, export and import documentation accurately
• Ensure compliance with HMRC regulations relating to the movement of excise goods
• Maintain accurate customer records and order data across multiple systems and platforms
• Build strong cross-functional relationships with production, planning, accounts and commercial teams
• Support the Commercial team and contribute to continuous improvement of customer service processes

What We're Looking For - Customer Services Executive

Essential:

• Proven customer service experience with direct responsibility for order processing and order management
• End-to-end order management experience: receipt, processing, tracking, delivery coordination and issue resolution
• Experience handling customer complaints and delivery issues through to resolution
• Confident liaising across internal departments - including manufacturing or production planning - to fulfil orders
• Strong communication skills, both written and verbal, with the ability to manage customer expectations proactively
• High attention to detail and experience working with order processing or data entry systems
• Ability to multitask and prioritise across a varied and fast-paced workload

Desirable:

• Experience within a manufacturing
• Export, import or customs documentation experience
• Knowledge of HMRC excise goods regulations
• Minimum 3 years' experience in a similar role

What You'll Get - Customer Services Executive

• £28,000 - £35,000 depending on experience
• Performance bonus scheme (up to 5% of salary)
• Generous pension contribution
• Life insurance (death in service)
• 24 days holiday plus bank holidays
• Investors in People accredited, independent family business
• Fully office-based, Monday to Friday - Witham, Essex

Location and Eligibility

• Must be based within a reasonable commute to Witham
• Must have full right to work in the UK

Apply now if you are a motivated Customer Services Executive looking for your next opportunity and ready to take the next step in your career.