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Shift Operations Manager

Bensons for Beds

Join our team as a Shift Operations Manager and lead efficient, safe and productive shift operations in a fast-paced environment. We are seeking an experienced operations leader to manage day-to-day shift activities, optimise processes, and drive continuous improvement. The role demands strong people management, excellent communication, and a focus on health & safety and performance metrics.

Key responsibilities - shift operations management
  • Plan, coordinate and oversee all aspects of assigned shifts to meet production, quality and safety targets.

  • Lead, coach and develop shift team members to maintain high levels of engagement and performance.

  • Ensure compliance with health, safety and environmental policies and regulatory requirements.

  • Monitor and report on key performance indicators (KPIs) including throughput, downtime, quality and labour utilisation.

  • Implement continuous improvement initiatives to optimise workflow, reduce waste and increase operational efficiency.

  • Manage shift handovers, escalating operational issues and ensuring clear communication between teams and departments.

  • Coordinate maintenance, scheduling and resource allocation to minimise disruption and maximise productivity.

  • Conduct regular audits, risk assessments and incident investigations; implement corrective actions and preventive measures.

Skills and experience - operations leadership and people management
  • Proven experience in a supervisory or managerial role within manufacturing, warehousing, logistics or similar operations environment.

  • Strong leadership skills with the ability to motivate and develop frontline teams across shifts.

  • Excellent problem-solving and decision-making abilities under pressure.

  • Clear communicator with strong interpersonal skills and experience working with cross-functional stakeholders.

  • Flexible approach to working hours, including nights, weekends and rota arrangements.

What we offer - benefits and career progression
  • Private Health Care

  • 50% off Bensons Products

  • Income Protection

  • Life Assurance

  • Discounts on opticians, dentists and access to virtual GPS

  • Career Progression and courses opportunities

  • more!

Please apply if you like the sound of joining us!