A junior Service Desk Analyst role providing first-line IT support across a busy user environment. You will be the initial point of contact for technical issues, supporting hardware, software and user access, while ensuring incidents are resolved or escalated efficiently to maintain a reliable and responsive IT service.

Client Details

The organisation is a small-sized healthcare provider committed to delivering exceptional services to its patients. It places a strong emphasis on leveraging technology to support its operations and enhance overall efficiency.

Description

• Provide first-line IT support to users via phone, email and service desk tools
• Log, own and resolve incidents and service requests within agreed SLAs
• Troubleshoot and diagnose hardware and software issues
• Escalate unresolved issues to senior IT colleagues following defined procedures
• Support and maintain a mixed endpoint environment including Windows, iOS, printers and phones
• Deploy approved software and hardware and carry out user administration tasks
• Assist with internal moves, equipment setup and configuration
• Maintain accurate documentation and update tickets clearly
• Participate in a shift rota as required

Profile

• Experience working in an IT Helpdesk or Service Desk role within an ITIL-aligned environment
• Working knowledge of Windows 11, including basic deployment support
• Working knowledge of Microsoft 365 applications and administration
• Experience with Active Directory and Azure/Entra user management
• Familiarity with service desk or ticketing tools (e.g. Jira Service Desk)
• Experience supporting desktop/laptop hardware and using remote support tools
• Strong communication skills and a professional, customer-focused approach
• Organised, flexible and able to manage workload in a fast-paced environment

Job Offer

• Competitive daily rate between £100 to £130 inside IR35.
• Temporary role offering flexibility and valuable industry experience.
• Collaborative and supportive work environment.

Apply now to take the next step in your career.