We are seeking an experienced Claims Handler to join our team and manage a caseload of pre-litigated motor claims up to £10,000. In this role, you will take ownership of the claims process from first notification of loss through to settlement, ensuring accuracy, efficiency, and exceptional client service throughout. You will play a key part in identifying cases for early litigation, supporting team development, and acting as a technical referral point for colleagues. This is an exciting opportunity for someone with strong organisational skills, attention to detail, and a passion for delivering high-quality outcomes for clients.

• To effectively and efficiently manage a caseload of pre-litigated claims up to £10k.
• Identify cases for early litigation with high prospects of success and low risk.
• To support delivery of consistently high levels of service and productivity
• To work closely with colleagues within the firm to deliver consistently high levels of service
• To input accurate data and ensure data maintenance
• Interact and communicate with clients
• Mentoring, training and to be the technical referral point for other team members

• Experience of using Microsoft Word, Excel and email
• Customer service experience
• Excellent attention to detail
• Negotiation skills
• Communication skills
• Organisational skills
• Ability to mentor and support new starters.

Desirable;

• Motor claims handling of pre-litigated matters including liability and quantum assessment.
• Knowledge of Loss of Use/Loss of Standing Charge

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation