German Speaking Customer Service Advisor

Edinburgh – Office Based

£26,800

Monday–Friday, 8:00am–4:30pm

Fluent in German and ready for your next opportunity?

Join a dynamic and friendly team in Edinburgh as a German Speaking Customer Service Advisor. This is an exciting opportunity to build your career in a fast-paced, travel-focused environment where your language skills truly make an impact.

What you’ll get

• 33 days annual leave
• Monthly performance-based bonus
• Free on-site gym
• Health cash plan
• Employee wellbeing & assistance programme
• Enhanced sick pay
• Life & health insurance
• Enhanced family policies (maternity, paternity, adoption)
• Ongoing training and development
• Regular team events
• Refer-a-friend bonus scheme

Your role

As a German Speaking Customer Service Advisor, you’ll support customers with travel-related queries and deliver a seamless experience across multiple channels.

You will:

• Respond to enquiries via phone, email, and live chat
• Provide clear, efficient, and empathetic solutions
• Build strong relationships with customers
• Stay up to date with promotions and company updates
• Work closely with your team to maintain excellent service standards

What you’ll need

• Fluent German and English
• Previous experience in customer service
• Strong communication and problem-solving skills
• Comfortable using Microsoft Office
• Ability to stay calm under pressure
• A proactive, positive attitude and desire to succeed

Why join?

You’ll be part of a supportive company that values your development, rewards performance, and offers genuine career progression opportunities.