People Business Partner – Employee Relations
Location: Lake District, Cumbria – office based
Salary: £34-38K plus excellent benefits package
A relocation support package may be available for exceptional candidates.
About the Opportunity
Our client is an award-winning hospitality and leisure business operating a high-quality estate in the Lake District, offering luxury hotel and self-catering accommodation, along with fitness, leisure, spa, restaurant and bar facilities.
They are now seeking a People Business Partner – Employee Relations to join their established People team. This is a key role focused on supporting managers and employees across a busy and customer-focused environment, ensuring employee relations matters are handled with professionalism, consistency and care.
This opportunity would suit an HR professional with strong ER case management experience, a sound understanding of employment law, and the confidence to work closely with line managers in a fast-paced operational setting.
Key Requirements
You will be an experienced HR or ER professional with the ability to manage a broad range of employee relations matters while helping to promote a positive and compliant workplace culture.
Essential skills and experience:
- CIPD Level 5 qualified, or working towards it
- At least 2 years’ experience in Employee Relations within a fast-paced hospitality or similar environment
- Strong understanding of UK employment law and HR best practice
- Proven experience handling complex ER cases with discretion and professionalism
- Strong skills in grievance, disciplinary, performance management and conflict resolution
- Ability to provide confident, practical guidance to managers on policy, process and compliance
- Strong communication and interpersonal skills, with the ability to influence at all levels
- Highly organised, with strong attention to detail and the ability to maintain accurate case records
- A proactive, solutions-focused and approachable working style
- High levels of integrity, empathy and confidentiality
Role & Responsibilities
As People Business Partner – Employee Relations, you will act as a key point of contact for ER matters across the business, supporting managers and helping to ensure fair, legally compliant and consistent people practices.
Your responsibilities will include:
- Acting as the primary point of contact for employee relations matters, providing advice and guidance to managers and employees
- Managing and supporting investigations relating to grievances, disciplinary matters, conduct issues and workplace concerns
- Supporting line managers with performance management, conflict resolution and other complex ER cases
- Reviewing and enhancing ER policies and procedures to ensure compliance with current employment law and best practice
- Promoting a positive workplace culture through effective communication and employee engagement activity
- Working closely with Talent Acquisition to support onboarding and ensure alignment with people policies
- Partnering with the Learning team to identify training needs around employee development, workplace conduct and conflict management
- Providing practical support to managers on HR policy interpretation, employee issues and legal compliance
- Maintaining accurate ER records and preparing reports for management review
- Supporting employee engagement initiatives designed to strengthen the working environment
- Keeping up to date with developments in employment law and contributing to continuous improvement across the People function
- Supporting the Head of People & Culture with wider HR projects and initiatives as required
Why Join?
This is an excellent opportunity to join a well-regarded and award-winning business in a high-quality hospitality setting, where people and service standards are central to success.
You will have the chance to play a visible role in shaping employee relations practice, supporting managers across the estate, and contributing to a positive and well-managed workplace culture in one of the UK’s most attractive locations.