Drive performance. Improve processes. Make an impact.

We’re looking for a proactive and detail-focused Business Operations Lead to join a busy team in Rooksley. This is a hands-on, high-impact role where you’ll connect teams, optimise systems, and help shape how we deliver for our clients.

What You’ll Be Doing

You’ll act as the go-to link between stakeholders, systems, and teams—keeping operations efficient, compliant, and continuously improving.

• Act as a key liaison between internal teams and clients to ensure business needs are met
• Lead training and support for UK associates across EOM, CMS, and DMS systems
• Take ownership of Business Operations projects from concept through to completion
• Identify gaps and inefficiencies, recommending and implementing smarter solutions
• Support reporting, troubleshoot system issues, and enhance operational processes
• Manage order and inventory transactions on behalf of clients

Key Responsibilities

• Lead integrations when publishers expand services
• Support onboarding and offboarding of client publishers
• Deliver training sessions and maintain clear process documentation
• Troubleshoot consignment ledger and system issues with Credit Control
• Support clients using the Publisher Portal
• Attend client integration meetings and ensure onboarding actions are delivered
• Analyse sales and operational data; produce ad hoc reports for stakeholders
• Monitor service levels and recommend improvements
• Streamline processes to improve efficiency and performance
• Manage inventory transactions, sales reports, purchase orders, and discount updates
• Maintain accurate client records and documentation
• Support client-facing events and liaise with warehouse teams on stock and queries

What You’ll Bring

• Strong analytical mindset with excellent attention to detail
• Proven ability to manage multiple priorities and meet deadlines
• Confident communicator with strong stakeholder management skills
• Experience delivering training and supporting system users
• Advanced organisational and problem-solving skills
• Proficiency in Microsoft Excel, Word, and PowerPoint

Essential Requirements

• 2+ years’ experience in reporting or data analysis
• 2+ years in a client or customer-facing role
• At least 1 year of hands-on MS Excel experience
• Ability to work full-time in a fast-paced, evolving environment

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 6th year running!).

Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.