IT Application Delivery Analyst

Our Client

Our client, a leading international law firm, who is looking to appoint an experienced IT Application Delivery Analyst to join their growing IT team. This is an excellent opportunity to work within a highly respected organisation offering a competitive salary, outstanding company benefits, and exposure to enterprise-level legal technologies.

Your Role

As an IT Application Delivery Analyst, you will play a key role in providing second-line application support across a range of legal and enterprise applications.

Key Responsibilities

• Provide second-line application support for a variety of legal and enterprise applications
• Manage and resolve incidents through ServiceNow in a timely and efficient manner
• Perform routine system checks and monitoring to ensure optimal application performance and security
• Identify, troubleshoot, and resolve technical issues through root cause analysis
• Assist with application testing, deployment, and release activities
• Collaborate with IT teams to develop and implement new software applications and enhancements
• Manage software updates and patching processes, including:
  • Planning and scheduling deployments
  • Testing updates in staged environments
  • Coordinating with stakeholders to minimise downtime
  • Maintaining rollback procedures and documentation
• Participate in change management and release management processes
• Ensure compliance with organisational policies and industry standards
• Maintain accurate and up-to-date support documentation, configurations, and troubleshooting procedures
• Contribute to knowledge base articles and documentation for common issues
• Support full project lifecycle activities where required

Skills & Experience Required

• Previous experience working within a legal firm environment
• Proven experience supporting legal technology applications
• Strong hands-on experience with:
  • iManage
  • Intapp
• Excellent analytical, troubleshooting, and root cause analysis skills
• Experience using ServiceNow or similar ITSM platforms
• Basic PowerShell and SQL scripting experience for automation and support tasks
• Experience managing software update and patching lifecycles, including planning, testing, deployment, and rollback procedures
• Strong understanding of application testing and QA processes
• Experience reporting bugs and understanding business processes from both technical and operational perspectives
• Strong knowledge of Microsoft 365 applications, including:
  • Teams
  • OneDrive
  • Power Platform
• Ability to work independently and collaboratively within cross-functional teams
• Excellent communication and interpersonal skills with the ability to engage professionally with stakeholders at all levels
• Highly organised, detail-oriented, and able to follow established procedures
• Ability to lead technical discussions with developers and support teams and drive action plans through to resolution
• Ability to learn new technologies quickly and adapt in a fast-paced environment
• Customer-focused mindset with a commitment to delivering an exceptional support experience

What you get in return:

• Competitive salary package
• Excellent company benefits
• Hybrid working model
• Opportunity to work for a prestigious international law firm

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates