Distribution Centre Manager | Retail | Suffolk l | £80k

An established retailer is seeking an experienced Distribution Centre Manager to lead operations within a high-volume distribution environment. The successful candidate will oversee all warehouse and logistics activities, ensuring efficient inventory flow, operational excellence, and strong service delivery across both retail and e-commerce channels.

This role requires a hands-on operational leader with strong people management capability, experience managing seasonal demand fluctuations, and a focus on continuous improvement, safety, and customer service.

Key Responsibilities

• Oversee all day-to-day distribution centre operations, including receiving, storage, inventory control, picking, dispatch, and returns.
• Ensure operational efficiency during peak trading periods.
• Maintain accurate stock control across a large and varied product range.
• Lead, coach, and develop warehouse teams, supervisors, and operational leaders.
• Drive a culture of safety, accountability, and continuous improvement.
• Implement and maintain best practices in warehouse layout, stock flow, and space utilisation.
• Ensure timely fulfilment of both retail replenishment and direct-to-consumer orders in line with service level agreements.
• Maintain high standards of health, safety, and operational compliance.
• Monitor KPIs and operational performance metrics, producing regular management reports.
• Manage relationships with third-party logistics and transport providers.
• Work collaboratively with commercial and operational teams to support forecasting and inventory planning.
• Support automation, systems improvement, and sustainability initiatives across the operation.

Required Experience & Skills

• Proven senior leadership experience in warehouse or distribution centre management.
• Exposure to fast paced operations in either 3PL or Retail.
• Proven experience leading medium to large operational teams.
• Strong understanding of warehouse management systems (WMS), inventory control, and e-commerce
• Solid knowledge of health & safety standards and operational compliance.
• Experience managing operational budgets and driving cost efficiencies.
• Ability to adapt to changing business priorities and fluctuating operational volumes.
• Strong analytical, organisational, and communication skills.

Desirable

• Professional logistics or supply chain qualifications.
• LEAN, Six Sigma, or continuous improvement training.
• Experience in high-SKU or seasonal distribution environments.

BBBH: 36225