Operations Manager – Professional Services

A growing and highly regarded professional services organisation is seeking an experienced Operations Manager to support business performance, operational efficiency, and data-driven decision making across the organisation. This is an excellent opportunity for a commercially minded operations professional who thrives in a fast-paced, evolving environment.

The successful candidate will play a key role in overseeing operational processes, reporting functions, systems performance, and cross-functional projects while managing a small operational and analytics-focused team.

Key Responsibilities

• Lead operational reporting and management information (MI) processes
• Oversee data accuracy, governance, and business-critical reporting systems
• Manage a team to develop dashboards and reporting tools using platforms such as Power BI and SQL
• Support operational improvement initiatives and business transformation projects
• Work closely with senior stakeholders across technology, compliance, marketing, and business support functions
• Maintain operational procedures and ensure process consistency
• Monitor operational risks and support compliance with regulatory requirements
• Contribute to ongoing AI, systems, and data strategy initiatives
• Manage and mentor members of the wider operations team

About You

• Proven experience in a senior operations or business operations role
• Strong background in data analysis, MI reporting, and business intelligence tools
• Working knowledge of SQL and data reporting platforms such as Power BI or Tableau
• Experience working with CRM or case management systems
• Excellent stakeholder management and communication skills
• Comfortable leading operational change and continuous improvement projects
• Commercially aware with strong analytical and problem-solving abilities
• Experience managing teams within a professional services or fast-paced business environment would be advantageous
• Interest or exposure to AI, automation, or data-led operational strategy is highly desirable

Salary & Benefits

• £60,000 DOE
• Hybrid working available following probation
• Generous annual leave allowance plus additional holiday incentives
• Private medical cover available after qualifying period
• Enhanced family-friendly policies
• Supportive and collaborative working environment

This is a fantastic opportunity to join a successful and growing organisation where operations, technology, and data play a central role in business success.

To apply, please submit your CV for immediate consideration.