Logistics Coordinator (Time Critical / AOG)

Right Now Group are currently recruiting for a Logistics Coordinator to join a specialist time-critical logistics operation based near Heathrow. This is an excellent opportunity for an experienced freight professional with strong exposure to AOG, aviation, and urgent shipment coordination to join a fast-paced and close-knit team environment.

The business operates on a 4 on 4 off shift pattern, with shifts either 06:00 - 18:00 or 07:00 - 19:00. The operation consists of a small, highly collaborative team, offering strong exposure across both operations and customer service within the time-critical sector.

As a Logistics Coordinator, you will play a key role in managing urgent and specialist shipments from start to finish, ensuring exceptional customer service while maintaining operational efficiency in a high-pressure environment.

Logistics Coordinator - Key Responsibilities:

• Coordinate and oversee time-critical and AOG shipments from collection through to final delivery
• Manage day-to-day operations for specialist customer accounts, ensuring all shipments move within strict deadlines
• Act as the primary point of contact for customers, providing proactive updates and managing expectations throughout the shipment lifecycle
• Liaise with airlines, transport providers, handling agents, and overseas partners to ensure seamless operational flow
• Resolve operational challenges quickly and effectively within a fast-paced logistics environment
• Monitor shipments in real time, identifying and resolving delays or service issues proactively
• Support continuous improvement of operational processes and workflows
• Maintain accurate shipment records and ensure all systems are updated correctly
• Work closely with the wider operations team to ensure high levels of service and operational efficiency

Logistics Coordinator - Candidate Requirements:

• Strong experience within air freight, aviation logistics, or AOG/time-critical operations
• Proven ability to work within a high-pressure, fast-paced logistics environment
• Excellent customer service and communication skills
• Strong problem-solving and organisational abilities
• Experience coordinating urgent or specialist shipments end-to-end
• Confident using logistics software and Microsoft Office systems
• Proactive, adaptable, and team-oriented approach

Logistics Coordinator - Salary & Details:

• Salary: Up to £40,000 (depending on experience)
• Shift Pattern: 4 on 4 off
• Hours: 06:00 - 18:00 or 07:00 - 19:00
• Holiday: 20 days annual leave
• Location: Heathrow area

This role would suit someone with a strong background in time-critical freight forwarding, aerospace logistics, or AOG operations looking to join a business where they can make a genuine impact within a specialist operation.