Medical Secretary – Oncology
LOC 97 Harley Street, LOC 81 Harley Street, LOC at PMC, LOC at Chelsea
Full time. 37.5 hours per week
Monday to Friday, 9am to 5pm
Permanent contract
Salary: Competitive

We’re looking for a Medical Secretary – Oncology to join our Medical Secretarial team based across our London outpatient locations, including 97 Harley Street, 81 Harley Street, the Private Medical Centre and Chelsea. Supporting a large and complex oncology service, you’ll work closely with around 40 Consultants and be part of a collaborative team of approximately 20 experienced secretaries. Reporting to the Medical Secretarial Supervisor, this role plays a key part in ensuring clinics run smoothly and patients experience well-organised, compassionate care.

As a Medical Secretary – Oncology, you’ll take ownership of a busy Consultant practice, working with a high level of autonomy and professionalism. Your day will involve managing clinics, coordinating patient journeys and handling sensitive clinical and financial information with care and accuracy. You’ll balance competing priorities, anticipate what’s needed next and act as a trusted point of contact for patients, Consultants and colleagues across the hospital. Typically, the role involves three days on site once established, with flexibility around clinic days, and full on-site support during probation to help you settle in with confidence.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Medical Secretarial services, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

• Provide full secretarial support to Consultants, including accurate audio typing and professional handling of all clinical and non-clinical correspondence
• Manage Consultant diaries, clinics and patient appointments, ensuring results, letters, investigations and records are prepared in advance
• Coordinate patient pathways, including admissions, investigations and test results, escalating urgent or abnormal findings promptly
• Act as the main point of contact for patients, handling enquiries with empathy, professionalism and discretion, including difficult situations
• Support the financial administration of the practice, ensuring insurance details, self-pay information and billing requirements are accurately recorded and communicated

What you’ll bring:

• Previous experience in private healthcare within a medical secretarial or equivalent administrative role
• A working knowledge of medical terminology and strong attention to detail
• Excellent organisational skills, with the ability to prioritise and work independently within guidelines
• Strong, accurate typing skills and confidence using Microsoft Office systems
• Clear, professional communication skills with a calm and empathetic approach

Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our colleagues, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Medical Secretary you’ll be eligible for:

• 25 days holiday each year plus bank holidays, increasing with service, with the option to buy or sell leave
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount across our facilities, including maternity packages at The Portland
• A wide range of flexible health, protection and lifestyle benefits
• Discounts with over 800 major retailers

Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.