Senior Support Analyst - Wholesale (1-Year FTC)

We're looking for a Senior Support Analyst to join a high-performing IT team supporting critical wholesale applications in a global insurance environment. This is a 1-year fixed-term maternity cover role, ideal for someone who thrives in fast-paced, business-facing support functions. Experience in the insurance sector-particularly within the Lloyd's market-is highly advantageous.

What you'll do

You'll be at the heart of application support-keeping systems stable, stakeholders informed, and services continuously improving.

• Own incident triage, investigation, and resolution for business-critical systems
• Support releases, deployments, and change processes end-to-end
• Automate and optimise operational processes through scripting
• Monitor system health and proactively prevent issues
• Manage access requests, controls, and security compliance
• Collaborate with vendors, service owners, and business stakeholders
• Drive documentation, service improvements, and operational excellence

What you bring

• Strong experience in application support within a financial services or regulated environment
• Exposure to the insurance sector (Lloyd's market experience a strong advantage)
• Hands-on SQL and scripting skills
• Familiarity with monitoring tools (e.g. LogicMonitor, Redgate or similar)
• Solid understanding of ITIL practices and service lifecycles
• Proven ability to handle major incidents and stakeholder communication under pressure
• A proactive mindset with a focus on automation and continuous improvement

Why this role?

• Work on business-critical platforms in a global setting
• Join a collaborative, experienced IT team
• Opportunity to influence service quality and operational maturity
• Immediate impact in a role with real ownership and visibility